Soul Sisters is committed to protecting your personal information and handling it responsibly and transparently.
This Privacy Policy explains how your personal data is collected, used, stored and protected when you visit our website, make an enquiry, access support services, attend events, donate, volunteer, participate in programmes, or engage with Soul Sisters.
Soul Sisters acts as the data controller for the information collected through this website and its services.
If you have any questions about this policy or how your information is handled, please contact:
Email: [email protected]
Responsible Person: Asma Begum
Soul Sisters has a process in place for handling data protection complaints and requests. Details can be found in Section 10 of this policy.
We may collect, store and process the following information:
Name
Email address
Telephone number
Postal address
Emergency contact details where relevant
Information provided when accessing support services
Information relating to referrals and support needs
Information shared during support sessions, workshops or programmes
Information relevant to safeguarding and wellbeing where voluntarily provided
Communications relating to support services
Volunteer applications and records
Donation information
Event registrations and attendance records
Fundraising participation information
Feedback, testimonials and survey responses
IP address
Browser type
Device information
Website usage data
Preferences relating to email communications and marketing
Information provided when subscribing to newsletters, campaigns or updates
We collect information when you:
Complete a contact form
Request support or make an enquiry
Make a donation
Register for an event or programme
Apply to volunteer
Subscribe to receive updates or newsletters
Contact us by email, telephone or social media
Browse this website
Some information may also be collected automatically through cookies and website analytics tools.
We use your information to:
Respond to enquiries and support requests
Deliver support services and programmes
Manage referrals and safeguarding responsibilities
Administer donations, fundraising activities and events
Manage volunteer recruitment and engagement
Communicate with service users, volunteers and supporters
Improve our website and services
Meet legal, safeguarding and regulatory obligations
Send relevant updates and marketing communications where consent has been given
We will only use your information where we have a lawful basis to do so.
We process personal data under one or more of the following legal bases:
Consent
Contractual necessity
Legitimate interests
Legal obligations
Vital interests where necessary to protect an individual’s safety or wellbeing
Where special category data is provided, including information relating to health, wellbeing or safeguarding, it will only be processed where appropriate safeguards and lawful grounds apply.
Your information will never be sold to third parties.
Information may be shared with trusted service providers where necessary to operate the charity and deliver services, including:
Website hosting providers
Email marketing and communication platforms
Professional advisers including accountants, legal advisers and auditors
Partner organisations and referral agencies where consent has been provided or where required to deliver support
Safeguarding, regulatory or legal authorities where required by law or where there is a concern for an individual’s safety
All third parties are required to keep your information secure and confidential.
Appropriate technical and organisational measures are in place to protect your personal information.
Access to personal data is restricted to authorised personnel who require access for legitimate organisational purposes, and information is stored securely.
Personal information will only be retained for as long as necessary to fulfil the purpose for which it was collected, including legal, safeguarding, funding and regulatory requirements.
Enquiry information may be retained for up to 12 months where support services are not accessed.
Service user, volunteer, donation and programme records may be retained for longer where required for safeguarding, funding, legal or operational purposes.
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request a copy of your information
Withdraw consent where applicable
If you wish to exercise any of these rights, please contact us using the details provided in this policy.
If you have concerns about how your personal information has been collected, used, stored or handled, we encourage you to contact us directly so we can investigate and resolve the matter.
Data protection complaints should be submitted to:
Email: [email protected]
Responsible Person: Asma Begum
Upon receiving a complaint, we will:
Acknowledge receipt of your complaint within 30 days
Investigate the matter without undue delay
Keep you informed where appropriate during the investigation
Provide you with the outcome of our investigation and any action taken
We are committed to handling all data protection concerns fairly, transparently and in accordance with applicable data protection legislation.
If you remain dissatisfied following our response, you may have the right to escalate your complaint to the Information Commissioner’s Office (ICO).
Further information can be found on the ICO website: https://ico.org.uk
This website may use cookies and analytics tools to improve user experience and understand how visitors use the site.
You can control cookies through your browser settings and cookie preferences.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices.
The latest version will always be available on this website.
Last Updated: June 2026